Terms and conditions

A percentage payment of the total event cost is required as a deposit to reserve the booking of your event or hire, monthly payments are required, with full payment then due 4 weeks prior to the event or hire date and depending on time-scale: pre 6 months 20% deposit, pre 3 months 50%, less than 3 months 75% deposit, any other agreements is subject to the discretion agreed with Clements Events & Décor and booker/hirer. This booking deposit is non-refundable and non-transferable in the event of the booker or hirer cancelling their booking.

For all hire items the hirer is responsible for any loss or damage to the goods, from time of delivery at the venue until they are collected by Clements Events & Decor. Deliveries left at premises are left at the hirer’s risk. If we are not made aware of an issue with regard to a product or service, we have supplied and given the opportunity to fix or replace the product before or during an event then we cannot be held responsible.
We cannot be held responsible for any shortages, alterations to the original order and have the right to change item(s), quantities without prior consultation due to circumstances beyond our control. Linen may be returned soiled. Any permanent stains or damages to chair covers or sashes, will incur a small charge.

All charges including delivery and collection will be quoted when order is made and on written confirmation of the order by the hirer (email) and payment of a booking deposit these prices will be deemed to be the contract price. Hirers should ensure that they or their representatives are at the delivery address on event date.

In the event of a cancelled booking, a cancellation fee in addition to the non-refundable or non-transferable booking or deposit, will be charged at 50% by Clements Events & Decor if the event is cancelled within 8 weeks of the event date and within 4 weeks’ full payment.
Final total payment is required in full 4 weeks prior to the hire or event. If payment is not received within our terms and conditions, we will assume the job has been cancelled. A cancellation charge of 50% of the estimated total amount or full payment will be invoiced.
Any unpaid cancellation charges after 30 days of invoice will be passed to a collections agency who will act on behalf of Clements Events & Decor. Further charges will be added to your account.

The hirer/ booker must be satisfied with the fabric, design and fit of the chair covers/ sashes, any food/drink allergies must be declared when booking the Cart hire on food/drink selections and any other hire items or products pre booking or hire, as Clements Events & Decor will not be liable once booking is signed and confirmed, as within terms and conditions of agreement. Any additional visit required to at a venue or change of order post confirmation of a booking is liable to additional costs.

IMPORTANT KEEP SAFE INFORMATION – Clements Events & Decor will not be liable should an injury occur during the hire of our chair covers, cart hire, centrepiece hire and or any other products. The booker/ hirer will be responsible for ensuring all hire items are fitted correctly and not tampered with once the event is taking place, to prevent any injury to their guests as Clements Events & décor will not be held accountable for this.

Payment of a booking deposit is deemed as acceptance of the above terms.